# CondoHQ FAQ | Condominium Management Software

> Answers about CondoHQ, the most advanced AI-native condominium management software for boards, property managers, concierge, and residents.

## What is CondoHQ, really?

When notices, tickets, and payments live in different places, nobody can say which story is true. CondoHQ is the most advanced AI-native condominium platform, built as one system instead of a stack of portals taped together. Service requests, amenities, visitors, parcels, resident payments, board packages, vendors, equipment intelligence, finance, legal operations, and integrations share one home.

## Who actually has to live in it?

Property managers shouldn't have to be the human API between systems. Directors shouldn't have to govern from forwarded email. Concierge shouldn't have to run the lobby on clipboards. CondoHQ is built so management companies, boards, concierge, residents, in-house maintenance, and trades work from the same live record.

## What does a day in CondoHQ actually cover?

The leak starts in an inbox, the guest is waiting in the lobby, and the invoice doesn't match the ticket. Older software leaves that work scattered. CondoHQ keeps the whole day on one record: service requests, amenity bookings, visitors and parcels, resident payments, board packages, vendor compliance, Continuum, finance and the reserve fund, legal operations, integrations, Perks, and CondoHQ Assistant.

## Is this only for condominium corporations?

No. CondoHQ is built for condominium corporations, HOAs, strata, and the other community associations that run shared buildings, plus the management partners who operate them. It is not a generic property tool with a condo label.

## What is Continuum, in plain terms?

You shouldn't find out the chiller is failing the week a heatwave hits. CondoHQ Continuum is the most advanced equipment intelligence in condominium software. It tells you which assets are at risk before they fail, so your team can plan the work while there is still time, and it keeps the repeat history, reliability, and evidence on the record.

## Can finance and the reserve fund live here?

Month-end shouldn't be archaeology. CondoHQ Finance connects corporation accounts with governed, read-only bank feeds, then keeps operating cash, arrears, payment reconciliation, and reserve fund study intelligence on the same record as operations.

## Can residents book and pay without another portal?

Residents shouldn't need a part-time job to live here. They book amenities, register guests, track parcels, pay amenity fees and unit charges, and follow service requests in one hub. The totals match what management and finance see, so nobody is living in a second portal.

## Is there an app, or only a desktop login?

CondoHQ One is on the Apple App Store, so residents and staff aren't hunting for a laptop. The same platform also runs in the browser. It is one product, not a thin companion app.

## What about the systems we already pay for?

A building does not run on one app. CondoHQ is the system of record, and it pushes what your team already captured to the access control, parcel, accounting, and proptech platforms you authorize, scoped per property. You keep the tools that work, and CondoHQ becomes the intelligence layer they never had.

## How do we start?

Start with Contact and tell us about the community. We quote for the property or the management company, and we usually reply within 24 hours.

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