# CondoHQ > CondoHQ is AI-native condominium management software for property managers, condo boards, concierge, residents, and vendors. One platform for service requests, amenities, resident payments, and building operations. CondoHQ is AI-native management software for condominium corporations, HOAs, and strata. It is one shared platform: service requests, amenities, visitors, parcels, resident payments, board packages, vendor work, equipment intelligence, finance, legal operations, and integrations. ## Entity - Legal name: CondoHQ Inc. - Product: CondoHQ (Community First) - What it is: CondoHQ is AI-native management software for condominium corporations, HOAs, and strata. It is one shared platform: service requests, amenities, visitors, parcels, resident payments, board packages, vendor work, equipment intelligence, finance, legal operations, and integrations. - Who it is for: CondoHQ is for condominium corporations, HOAs, strata, and the property managers, boards, concierge, residents, maintenance teams, and vendors who run them. - Area served: Canada - Governing law: Ontario, Canada - Contact: hello@condohq.ai - Typical response time: Usually within 24 hours - iOS app: CondoHQ One on the Apple App Store - Website: https://www.condohq.ai/ - Contact form: https://www.condohq.ai/about#contact - Area served: Canada - Typical contact response: Usually within 24 hours ## Features - Service requests with assignments, photos, and contractor visits - Amenity bookings, guest parking, and bicycle storage - Visitor check-in, parcels, patrol rounds, incidents, and shift handoff - Resident payments for amenity fees and unit charges - Board-ready meeting packages from the live property record - Vendor hub for assigned work, visits, and compliance documents - CondoHQ Continuum equipment intelligence that flags risk before a failure - Finance: operating cash, arrears, payment reconciliation, and reserve fund - Legal Operations for automatic counsel handoff on arrears - Integrations to access control, parcel, accounting, and proptech platforms - CondoHQ Perks for nearby businesses to reach residents - CondoHQ Assistant answers from corporation rules and notices, with citations - CondoHQ Projects for capital work and governance records ## FAQ ### What is CondoHQ, really? When notices, tickets, and payments live in different places, nobody can say which story is true. CondoHQ is the most advanced AI-native condominium platform, built as one system instead of a stack of portals taped together. Service requests, amenities, visitors, parcels, resident payments, board packages, vendors, equipment intelligence, finance, legal operations, and integrations share one home. ### Who actually has to live in it? Property managers shouldn't have to be the human API between systems. Directors shouldn't have to govern from forwarded email. Concierge shouldn't have to run the lobby on clipboards. CondoHQ is built so management companies, boards, concierge, residents, in-house maintenance, and trades work from the same live record. ### What does a day in CondoHQ actually cover? The leak starts in an inbox, the guest is waiting in the lobby, and the invoice doesn't match the ticket. Older software leaves that work scattered. CondoHQ keeps the whole day on one record: service requests, amenity bookings, visitors and parcels, resident payments, board packages, vendor compliance, Continuum, finance and the reserve fund, legal operations, integrations, Perks, and CondoHQ Assistant. ### Is this only for condominium corporations? No. CondoHQ is built for condominium corporations, HOAs, strata, and the other community associations that run shared buildings, plus the management partners who operate them. It is not a generic property tool with a condo label. ### What is Continuum, in plain terms? You shouldn't find out the chiller is failing the week a heatwave hits. CondoHQ Continuum is the most advanced equipment intelligence in condominium software. It tells you which assets are at risk before they fail, so your team can plan the work while there is still time, and it keeps the repeat history, reliability, and evidence on the record. ### Can finance and the reserve fund live here? Month-end shouldn't be archaeology. CondoHQ Finance connects corporation accounts with governed, read-only bank feeds, then keeps operating cash, arrears, payment reconciliation, and reserve fund study intelligence on the same record as operations. ### Can residents book and pay without another portal? Residents shouldn't need a part-time job to live here. They book amenities, register guests, track parcels, pay amenity fees and unit charges, and follow service requests in one hub. The totals match what management and finance see, so nobody is living in a second portal. ### Is there an app, or only a desktop login? CondoHQ One is on the Apple App Store, so residents and staff aren't hunting for a laptop. The same platform also runs in the browser. It is one product, not a thin companion app. ### What about the systems we already pay for? A building does not run on one app. CondoHQ is the system of record, and it pushes what your team already captured to the access control, parcel, accounting, and proptech platforms you authorize, scoped per property. You keep the tools that work, and CondoHQ becomes the intelligence layer they never had. ### How do we start? Start with Contact and tell us about the community. We quote for the property or the management company, and we usually reply within 24 hours. ## Product pages ### Continuum CondoHQ Continuum is AI-powered equipment intelligence for condominiums-predict failures, track reliability, and give property managers and boards evidence before residents feel the outage. You shouldn't find out the chiller is failing the week a heatwave hits, when residents are at the desk, in the group chat, and in the board's inbox at once. Powered by advanced AI and machine learning, Continuum tells you what's at risk before that weekend, while your team still has time to plan the work instead of survive the outrage. Highlights: - When the same asset fails again: A pump, an elevator subcomponent, a corridor exhaust fan. The tickets close, but the full story only shows up after something breaks. With Continuum, you see the repeat before the breakdown, plan the work while you still can, and walk into the board with an answer instead of hearing the same complaint again. - When the story is scattered: Photos sit in a text thread, the incident is in the desk log, and the service request has half the context. With Continuum, you pull the full story together before the meeting, not from memory the night before a decision. - When the board wants proof: Directors don't want guesses; they want to know what you knew and when. You walk in with what happened, what you did about it, and when, not a slide deck stitched together from email. Capabilities: - When one problem won't stay closed: Something's been wrong for weeks and every ticket tells a different slice of the story. You see the full history in one place, coordinate with maintenance and trades, and stop hunting through screenshots labeled final_v3. - When nothing is loud yet: Something's wrong in the mechanical room long before a resident posts about it. You know what to check on rounds while you still have time to fix it, not after the complaint. - When it's time to act: You get a short list of what needs a decision, not a wall of noise. What you did and what you decided stay on the record for the next board conversation. ### Finance CondoHQ Finance: 15,000+ financial institutions across North America, governed bank connectivity, operating cash, arrears, payment reconciliation, and reserve fund in one live view. Reserve savings, operating cash, arrears, and resident payments should tell one story. CondoHQ Finance connects each corporation account once, with manager attestation and a full consent audit, then feeds reserve fund, operating cash, arrears, and payment reconciliation in one live view. The board gets numbers that hold up in the room. Highlights: - When the board asks where it went: You should answer in one screen, not three exports. Trace assessments collected, payouts settled, and deposits received on a single corporation timeline. Who paid, when they paid, when it cleared. That's the conversation directors actually want. - When reserve and reality diverge: Last year's study and yesterday's reserve fund balance shouldn't feel like two different buildings. Connect reserve accounts once and live balances stay current automatically, so you walk into the meeting ready to explain the gap instead of improvising in front of the room. - When month-end steals your week: Four silos that only reconcile if someone stays late isn't a process. It's a tax on your team. Pull arrears, operating cash, and reserve evidence into one live view so month-end becomes verification, not archaeology. - When linking a bank account needs proof: Financial connectivity is serious. Managers attest authority before sign-in. Every consent, legal version, and reconnect lands in an immutable audit log your board can review later. Reserve, operating, specialty: governed the same way. - When paid online isn't enough: Residents pay in the portal. Directors ask if it hit operating cash. CondoHQ is built to reconcile arrears payments and payout timing against operating transactions so finance answers in seconds, not after a day of callbacks. - When numbers shift without warning: Silent changes destroy trust. Published forecasts and reconciled balances show what the board adopted, what's recalculating, and what's historical. No surprise on page four. No one claiming they didn't know. Capabilities: - One connect flow, every account: Managers choose purpose and account type at link time, attest authority, and bind read-only feeds. Disconnect and reconnect when labels or institutions change. Every event stays on the audit trail. - Operating cash, live: Operating cash is where fees, transfers, and assessment deposits land. Connect it with the same security model as reserve and give finance a real-time read on cash position, the foundation for matching arrears and resident payments to what actually cleared. - Arrears that close the loop: Campaigns, staged notices, and online checkout already live in CondoHQ. Bank connectivity is built to answer the question directors always ask next: did the deposit hit the operating account? - Reconciliation that ends the hunt: Amenity fees, parking, and corporation charges are collected in CondoHQ before they become bank deposits. Finance reconciles those batches against operating transactions so month-end is a check, not a scavenger hunt. - Reserve fund, fully wired: Study intelligence, adopted funding plans, live bank evidence, reconciliation periods, and board-ready reports in one live view. That's the reserve fund today: the full capital picture, not a study PDF and a bank statement that never meet. - Built for where you bank: CondoHQ connects through a broad banking network: 15,000+ financial institutions across North America, including major banks, credit unions, and digital institutions in Canada and the United States. Coverage varies by region and account type, so tell us which corporations you serve before go-live and we'll confirm what's available. ### Legal Operations CondoHQ Legal Operations: automatic Legal handoff when Finance hits Notify legal, so counsel sees balances, notice history, and ledgers on one corporation record before arrears risk compounds. Arrears that stall without counsel are corporation risk: notice ladders, lien timing, and the question of who knew what, when. CondoHQ Legal Operations opens the matter automatically when Finance hits a Notify legal notice step, so counsel works from the same balances, notice history, and ledger as management. One record. One handoff. No email archaeology. Highlights: - When counsel finds out too late: A final notice went out weeks ago and Legal is still waiting on a package. CondoHQ Legal Operations makes the handoff automatic at the step you choose, so counsel is in the loop while options still exist, not after the board asks what happened. - When the board asks who knew: Directors don't want a story stitched from email. They want proof that Finance and Legal worked from one record. Balances, notice stage, and ledger history stay on the matter, ready for audit and for the room. - When handoffs live in inboxes: Forwarded PDFs and half-complete packages are how timing slips. Legal Operations opens the matter in CondoHQ with the Finance context already attached, so counsel starts from the live file instead of rebuilding it. - When Legal shouldn't get Finance admin: Counsel needs the case file, not the whole finance desk. Legal Hub access is scoped to matters and notice history, so the corporation keeps privilege and least-privilege boundaries while still moving fast. - When you cover more than one corp: Counsel and managers often work across towers and corporations. Legal Operations groups open matters by property and corp so nothing sits in the wrong inbox while another file waits. - When the process has to hold up: Notice ladders only protect the corporation if the next step actually happens. Configure Notify legal once, and the handoff runs with the campaign instead of depending on someone remembering to email counsel. Capabilities: - Escalation that doesn't depend on memory: You decide which notice stage should bring Legal in. When Finance runs that step, the matter opens on its own. No reminder email. No 'did anyone copy counsel?' - Every corporation, one Legal view: Stop hunting which tower owns which unpaid suite. Open work across the properties you cover stays in one place, so the urgent file isn't buried in the wrong inbox. - The case file, already assembled: Counsel shouldn't rebuild the story from forwards. Amounts, notice history, and the ledger arrive with the matter, so review starts from the live record Finance already trusts. - Evidence the board can stand behind: When directors ask what went out and when, you share the same audit trail Finance already uses. One package. One timeline. Fewer arguments about the facts. - Collections risk, closed in one system: Unpaid suites, staged notices, and counsel review used to live in separate piles. CondoHQ Legal Operations keeps the matter on the same corporation record Finance already runs, so escalation is part of the process, not a side project. - Finance and Legal, same corporation story: This isn't a bolt-on portal. Legal rides the process Finance already runs, so collections and counsel stay aligned instead of trading packages across tools that never quite match. ### Reserve Fund CondoHQ reserve fund: study intelligence, adopted funding plans, live bank balances and transactions, reconciliation, and board-ready reports on one corporation-scoped record. Reserve studies, adopted funding plans, and live bank evidence belong on one corporation-scoped record, not in a PDF from three years ago, a spreadsheet someone rebuilt last month, and a statement that arrived yesterday. CondoHQ keeps study intelligence, live bank balances and transactions, and board-ready forecasts in one place so directors can trace every number back to source. Highlights: - When the study and the statement disagree: Directors compare last year's engineer report to yesterday's reserve fund balance and the gap becomes the whole meeting. Connect reserve accounts once and live balances and transactions stay current automatically. Reconcile against the same corporation record your team maintains and show the board what changed and why. - When the board wants evidence, not a slide deck: Published reserve forecasts and board-ready reports come from versioned inputs, not a one-off spreadsheet built at midnight. When bank evidence or actuals change, directors see what was current, what's recalculating, and what's historical so nobody's surprised by silent number shifts. - When capital planning ties back to the fund: Major projects and reserve components stay linked to the corporation's reserve record so recommendations, commitments, and funding scenarios trace back to the same record, not a side spreadsheet that only one person understands. - When linking a bank account needs a paper trail: Financial connectivity is sensitive. Managers attest they have authority to connect on behalf of the corporation before sign-in, and CondoHQ records the exact consent language, legal version, and device context in an immutable audit log your board can review later. - When a new study lands: A fresh engineer report shouldn't mean rebuilding every number by hand. Upload the study, reconcile components and funding schedules against your corporation record, and show the board what changed from the version they adopted. - When numbers shift without warning: Silent changes destroy trust. Published reserve forecasts show what the board adopted, what's recalculating, and what's historical. Directors aren't surprised on page four the night before the vote. Capabilities: - Study intelligence: Upload reserve studies, extract components and funding schedules, and reconcile study-derived facts against your corporation record. Keep what the engineer reported separate from what the board adopted as policy. - Adopted funding plans and published forecasts: Activate board-adopted plans, publish operational forecasts, and lock versions when directors approve. Every published number traces to versioned inputs, not a last-minute export. - Live bank balances: Connect reserve accounts with read-only bank feeds. Balances and transactions update automatically. Balance snapshots, transaction classification, reconciliation periods, and provisional nowcasts adjust the operational forecast with unreconciled bank activity, always labeled calculated vs adopted. - Board-ready reporting: Generate corporation-scoped board reports from the same record management uses day to day. Directors get numbers that trace to study, policy, and bank source, not three documents that only align if someone stayed up late. - Portfolio visibility for management companies: Multi-corporation operators get portfolio rollups and digest notifications when reserve posture changes across properties, so you spot drift before it becomes a board crisis. - Part of CondoHQ Finance: Reserve fund shares the same governed bank connectivity as operating accounts, arrears, and online payment reconciliation. One connect flow per account, many finance surfaces, each with its own audit trail and source precedence. ### Integrations Connect CondoHQ to access control, parcel platforms, accounting tools, and the proptech your property already uses. Property-scoped, consent-gated integrations. Your building does not run on one app. Residents move in, visitors arrive, packages stack up, and every vendor has their own portal. CondoHQ Integrations push what your team already captured in CondoHQ to the access control, parcel, accounting, and proptech platforms you authorize, so you are not retyping suite numbers into five systems after every turnover. Highlights: - When turnover means five data entry passes: A lease closes in CondoHQ but access credentials and intercom directories still need a human to catch up. Integrations push resident and suite changes to the platforms you authorize, so move-in day starts with working fobs, not a line at the lobby desk. - When the desk did the work but the gate did not: Concierge checked a guest in CondoHQ, but the access control, intercom, or gate system your building also uses may still need a manual update. Connect those partners so visitor, package, and resident events from CondoHQ reach the systems at the entrance without a second entry pass. - When the board asks if you integrate: Directors want to know CondoHQ works with the elevator contract, the parcel vendor, and the accounting bridge they already approved. You can show scoped connections per property, not a promise to build something custom next quarter. Capabilities: - When every property picks different vendors: Tower A uses one access control firm, Tower B another, and corporate wants a standard. You configure connections per property with the partners and platforms you actually use, not a fixed catalog that leaves half your stack out. - When you need control before you share: Integrations are not an all-or-nothing export. You approve each connection, limit it to the buildings and data categories you choose, and turn it off without a migration project. - When partners need more than a CSV: Connected systems receive updates when residents, suites, packages, or service requests change, and authorized partners can read current data on demand. Overnight batch files are not the only way to keep platforms aligned. ### Perks CondoHQ Perks puts you in front of residents in nearby buildings. They buy, book, or walk in. You can see the buildings from the door. Hundreds of people live close enough to walk, and they still choose a place they already know. CondoHQ Perks puts you in front of residents in those buildings, so the next time they want somewhere nearby, they see you. Highlights: - When they walk past you: The suites are occupied. The sidewalk looks busy. They still go somewhere they already know. Perks is how residents find you before they've decided, not after they've passed your door. - When you paid to talk to the whole city: A campaign that finds someone who will never make the trip is wasted spend. Perks stays with nearby buildings. You reach the people who can actually get to you. - When you can't tell if any of it worked: You posted. You boosted. A week later you have a feeling and no proof. Perks is how you know a resident came in because they saw you in the building, not because the afternoon felt busier. Capabilities: - When nearby is the only market that matters: Your perk reaches residents who live close enough to become a regular. You stop spending to talk to people who will never make the trip. - When they already use CondoHQ: They already open it where they live. Your perk is there. You get in front of them without asking them to follow you somewhere new. - When they buy and it has to go well: They get what they were promised. Your team can see the perk is good. Nobody is arguing over a leftover screenshot. ## Team pages ### Property managers Condominium property management software for managers and management companies: service requests, resident billing, vendor compliance, board-ready packages, capital project governance, and one record across every tower. Property managers carry the weight of every urgent email, every board question, every resident follow-up, and every vendor loose end, often across multiple corporations at once. CondoHQ gives you one operating hub so the building runs on a record everyone can trust, not on who replied last. Highlights: - When every building is a different tab: A resident calls about a leak and you're already behind because answering them means opening another inbox, another portal, and another shared folder for that tower. CondoHQ keeps your entire property in one hub so you respond once, not after ten minutes of hunting across buildings. - When everyone has a different story: The notice says one fee, the resident portal shows another, and finance is working from a spreadsheet that doesn't match either. You aren't bad at communicating; your tools never agreed. Set suites, corporation numbers, and rules once in CondoHQ so managers, residents, and the board are working from the same source. - When payments become a second job: You shouldn't spend the last week of the month proving who paid what from screenshots, forwarded receipts, and a portal that doesn't match the spreadsheet. Residents pay in CondoHQ, you see the same totals finance and the board see, and marketplace money isn't sitting in a separate pile you forgot to check. Capabilities: - When service requests vanish into email: A leak starts in an inbox, gets forwarded to a contractor, and by afternoon no one can say what's actually happening. CondoHQ keeps the whole request in one record. Assign it, reply from the hub, and the system notifies residents and trades so you aren't retyping the same update into three places. Status moves forward as your team works, so you get time back to run the property well, not chase scattered messages. - When equipment keeps failing: The same asset breaks again and the board wants to know if it's repair or replacement, but the history lives in three email chains. CondoHQ Continuum groups episodes per asset with repair confidence and a reliability timeline on your operational record. - When vendor knowledge lives in one head: The board asks who holds the elevator contract and you're texting someone who left the company two years ago. Trades, agreements, and compliance docs sit in CondoHQ where your whole team can see them, separate from today's service request, so you aren't rebuilding the vendor story from memory the night before a meeting. - When the same questions keep coming: By Tuesday you have answered the same guest-parking question five different ways in email, text, and at the desk. CondoHQ Assistant answers from your corporation's rules and completed notices, with citations residents can check, so the building gets a consistent answer and you stop rewriting policy from scratch every week. - When board night steals your weekend: Directors want one story: service trends, arrears, contracts, operations. You're stitching it from email, spreadsheets, and memory at 11 p.m. on Sunday. CondoHQ assembles a board-ready package from the live record your team already maintains, so you walk in looking prepared and the meeting stays about decisions, not missing slides. - When a capital project gets contentious: The lobby reno or chiller replacement was going fine until someone asked why you picked that vendor, and now you're searching three years of email for proof. CondoHQ Projects keeps the permanent record of every major decision: what the board knew, when they knew it, and why. You stay trusted when the work gets hard. ### Boards Condo board software for directors: communications, finance visibility, service requests, board-ready meeting packages, capital project oversight, and signing authority. Govern from one trusted record, not scattered email updates. You volunteered to govern the corporation, not to chase management for answers or sign binding decisions when the story arrives in pieces. CondoHQ gives directors the same live record property management uses, so you see what's going out, what needs a decision, and what still needs your signature. Highlights: - When owners come to you first: Management tells you the notice went out. A resident tells you they never saw it. The board absorbs the fallout either way. See communications, finances, and service requests on the same record management uses, so you're aligned with management, not piecing together two stories. - When residents hear different stories: Owners compare the notice, the portal, and what they heard at the desk. When those differ, the board hears about it first. Notices, library documents, and surveys in CondoHQ use the same corporation numbers and suite labels residents see everywhere else. - When signing stays with the board: Payment account setup, payout bank details, and other corporation-binding money actions stay with directors. Managers keep running day-to-day work once policy is set, so you aren't approving operations tickets that should have stayed on the management side. Capabilities: - When governance hides in email: Some service requests need board-only notes and coordination that residents and contractors should never see. When a matter needs the board, directors see that request and what they need on it, not every ticket in the building. Governance context stays on the same record management uses, without another side thread. - When meetings run on anecdotes: Committee night shouldn't depend on whoever remembered to CC the board. Insights show where requests are spiking across the property, what residents said in pulse and surveys, and whether open work is actually closing, so you lead with a read on the community, not parking-lot stories. - When directors need depth, not the desk: Most directors want oversight, not a second job at the desk. In CondoHQ you see what owners see, step in with board tools when a matter needs the board, and give committee members who want more room to go deeper, without everyone running the building day to day. - When the package arrives in pieces: You shouldn't spend committee night reconstructing what management already knew: different numbers in email, a PDF from last month, and a verbal update that doesn't match either. CondoHQ puts the board package together from the same live record management runs on, so you decide with one consistent narrative, not archaeology. - When owners challenge a major spend: Someone asks why the board approved a half-million-dollar project, and the answer can't be we trusted management's email. CondoHQ Projects gives directors oversight on capital work with the reasoning on record: what was considered, what was decided, and when, without turning every volunteer into an operations manager. - When a vote waits in someone's inbox: A contract renewal or policy change needed the board weeks ago and it's still sitting in a forwarded thread. CondoHQ keeps ratifications and pending decisions visible with the context you need to vote, so governance doesn't stall because someone forgot to CC the right director. ### Concierge Condominium concierge and security software for visitor check-in, parcels, parking, patrol rounds, incidents, and shift handoff-one desk hub on a tablet. You're often someone's first experience of the building, and that work is critical. You shouldn't be fighting clipboards and group texts while the lobby backs up. CondoHQ keeps visitors, parcels, parking, patrol, incidents, and shift handoff in one desk hub on a tablet, so the front of the building holds together when it gets busy. Highlights: - When the line waits on you: A visitor is at the door, the phone is ringing, and you're still searching for whether they're approved. Visitors, parking, parcels, incidents, and marketplace pickups live in one desk hub on a tablet, so you finish the task and get back to the lobby. - When the next shift starts blind: Incidents, patrol rounds, and handoff notes shouldn't live in a notebook that stays in someone's locker. Record what happened on shift in CondoHQ so the next officer knows what to watch for before someone calls asking what your shift missed. - When residents test your patience: Someone asks about a guest, a booking, or a bicycle storage pass and expects an instant answer. Suite and roster details, amenities, and building context stay one lookup away, so you answer with confidence instead of saying let me call someone. Capabilities: - When the amenity walk finds something: A pool closing check or walk-through shouldn't end on a sticky note. Inspection checklists tie to the building's amenity program, and CondoHQ routes what you flag to the right team automatically, before a resident posts about it in the group chat. - When the desk needs backup now: Smoke smell, flooding, or a fight in the garage can't wait for someone to find the right email thread. See today's open maintenance work and open a service request from the same hub, so escalation is one motion while you keep eyes on the lobby. - When management needs you in the loop: The community calendar is in the same desk hub you use for visitors and parcels, not a separate login tour. When property management needs the front desk aligned on an event or notice, you're in the loop without becoming the building's unofficial IT help desk. ### Residents Condo resident portal for owners and renters: book amenities, register guests, track parcels, pay charges, and follow maintenance-aligned with property management and the board. Whether you're an onsite or offsite owner, or a renter, you didn't sign up for a part-time job running the building. When the party room needs a form, your guests are stuck in the lobby, and nobody can tell you if maintenance even saw your email, it stops feeling like home. CondoHQ is your resident hub so the ordinary parts of building life don't steal your evening. Highlights: - When your guest is waiting: Your friend is at the front door and you're on the phone trying to remember which portal you used last time, or whether guest parking was ever set up. Amenities, guest parking, bicycle storage, parcels, marketplace orders, and service requests live in one resident hub so you're not apologizing in the lobby because the building's process got in the way. - When every notice disagrees: The sheet in the elevator, the email from management, and what you see when you pay tell three different stories, and you're left wondering what you're actually allowed to do. Notices, library documents, surveys, and calendar events pull from the same record as your bookings and charges, so you're not arguing from memory about what was sent. - When you're afraid to ask: You don't know if your guest needs to be registered, whether bikes are allowed in the elevator, or what that bulletin from last month actually changed. Ask CondoHQ Assistant and get a straight answer from what your building already put in writing, so you're not left guessing or chasing down staff. Capabilities: - When maintenance goes silent: You reported the leak or the noise weeks ago and the only update was a vague reply you can't find in your inbox. You start to feel like a nuisance for asking again. Open a service request in CondoHQ, follow staff replies in the app, see when contractors are on the way, and handle payments or next steps in the same thread, so you're not left guessing or chasing down staff. - When you want to know neighbours: You want a place to ask who recommends a dog walker, welcome someone on your floor, or share a heads-up about the elevator, without mixing it up with fee notices and maintenance tickets. Resident lounge is community chat for your building, moderated and kept separate from official notices and service requests, so neighbourly conversation stays neighbourly. - When the numbers should match: The amenity booking, the monthly charge, and what management sent last month should tell the same story. Pay amenity fees and unit charges in CondoHQ and see the same totals property management and finance see, so you're not copying amounts between emails, portals, and paper notices every time something posts. ### Maintenance Condominium maintenance software for in-house teams: daily tasks, service requests, contractor visits, preventive programs, and equipment tied to the same building record. Your job is to keep the building running: finish today's rounds, clear resident problems, and bring trades in when the work is beyond your crew. CondoHQ puts that work in one maintenance hub so you know what's due today, what's already open, and what just came in from the desk or a resident, before you're halfway through the building wondering what you missed. Highlights: - When today needs a real list: Reactive calls eat the day and rounds slip because there's no single view of what's due now. Open maintenance at a glance to see today's tasks, what's still open or in progress, and what links back to a service request, so your crew prioritizes work instead of guessing what got missed. - When the job lacks details: You're in the corridor without the photos the resident sent, the access note from last time, or who already tried what. One service request holds assignments, attachments, contractor visits, and replies back to the resident, so you walk in with the story instead of making a second trip. - When rounds wait too long: Filter changes, pool walks, and seasonal checks only show up after someone complains. Maintenance programs and equipment tie to how the building is set up, so preventive work lands on today's list with everything else, not in a notebook you find after something fails. Capabilities: - When you work the property: Your scope spans more than one building and each stop used to mean a different list and a different way to find open work. The same maintenance hub follows you across the property with today's tasks, the service-request queue, and important contacts, so you pick up where you left off instead of starting cold. - When a trade is scheduled: You need the plumber at the right suite at the right time, and the resident shouldn't be surprised when someone knocks. Schedule contractor visits on the request, share what trades need through their workspace, and keep your notes separate from what they see, so coordination stays clear through completion. - When the desk got there first: Concierge logged an incident or an amenity inspection before you heard about it. That intake is already on the service-request record you work from, so you're not duplicating the ticket or missing photos and notes the front desk captured on the way in. ### Vendors & trades Vendor hub for condominium trades: assigned service requests, scheduled visits, compliance documents, and one workspace across every building your company serves. You're on site to do skilled work, not to decode which property manager, which suite, and which version of the ticket is current. CondoHQ Vendor Hub puts assigned service requests, scheduled visits, and compliance paperwork in one place for every building you're enrolled on. Highlights: - When the ticket is thin: You arrive and the only brief is a forwarded text with no suite, no access note, and no history. Assigned service requests include what you need on the job, attachments and updates in one workspace, so you start work instead of calling three numbers in the lobby. - When the visit time is fuzzy: Your crew is juggling multiple buildings and the calendar said Tuesday, but the email said Wednesday. On-site visits from scheduled contractor arrivals land on your visits calendar so you know where to be, for which building, and when. - When compliance follows you: Every property wants COIs, licences, and renewals in a different portal. Upload and renew compliance documents in Vendor Hub so your company stays current without a folder of PDFs labeled final_FINAL. Capabilities: - When you work many properties: Each manager used to mean another inbox and another spreadsheet. One hub follows your login across enrolled buildings: open service requests, visits, and company profile without rebuilding who you are at every gate. - When the building needs your reply: Maintenance and property management don't need your whole company thread. Reply on assigned requests from a workspace scoped to what your firm needs, while the building keeps the full operational picture on their side. - When your profile matters: The desk asks for a contact you've never met and an address that changed last year. Company information stays in CondoHQ so the building reaches the right people and your crew shows up under the name they're expecting. ## Canonical HTML pages - [CondoHQ home](https://www.condohq.ai/): AI-native condominium management software for boards, property management, concierge, residents, and vendors. - [Condo Equipment Intelligence & Predictive Maintenance Continuum](https://www.condohq.ai/continuum): CondoHQ Continuum is AI-powered equipment intelligence for condominiums-predict failures, track reliability, and give property managers and boards evidence before residents feel the outage. - [Condo Finance & Bank Connectivity](https://www.condohq.ai/finance): CondoHQ Finance: 15,000+ financial institutions across North America, governed bank connectivity, operating cash, arrears, payment reconciliation, and reserve fund in one live view. - [Condo Legal Operations & Arrears Counsel Handoff](https://www.condohq.ai/legal-operations): CondoHQ Legal Operations: automatic Legal handoff when Finance hits Notify legal, so counsel sees balances, notice history, and ledgers on one corporation record before arrears risk compounds. - [Condo Reserve Fund Software](https://www.condohq.ai/reserve-fund): CondoHQ reserve fund: study intelligence, adopted funding plans, live bank balances and transactions, reconciliation, and board-ready reports on one corporation-scoped record. - [CondoHQ Integrations | Connect Building Systems & Partners](https://www.condohq.ai/integrations): Connect CondoHQ to access control, parcel platforms, accounting tools, and the proptech your property already uses. Property-scoped, consent-gated integrations. - [CondoHQ Perks for local businesses](https://www.condohq.ai/perks): CondoHQ Perks puts you in front of residents in nearby buildings. They buy, book, or walk in. - [Condo Property Management Software](https://www.condohq.ai/teams/property-managers): Condominium property management software for managers and management companies: service requests, resident billing, vendor compliance, board-ready packages, capital project governance, and one record across every tower. - [Condo Board Portal & Director Software](https://www.condohq.ai/teams/boards): Condo board software for directors: communications, finance visibility, service requests, board-ready meeting packages, capital project oversight, and signing authority. Govern from one trusted record, not scattered email updates. - [Condo Concierge & Security Desk Software](https://www.condohq.ai/teams/concierge): Condominium concierge and security software for visitor check-in, parcels, parking, patrol rounds, incidents, and shift handoff-one desk hub on a tablet. - [Condo Resident Portal & Owner App](https://www.condohq.ai/teams/residents): Condo resident portal for owners and renters: book amenities, register guests, track parcels, pay charges, and follow maintenance-aligned with property management and the board. - [Condo Building Maintenance Software](https://www.condohq.ai/teams/maintenance): Condominium maintenance software for in-house teams: daily tasks, service requests, contractor visits, preventive programs, and equipment tied to the same building record. - [Condo Vendor & Contractor Management](https://www.condohq.ai/teams/vendors): Vendor hub for condominium trades: assigned service requests, scheduled visits, compliance documents, and one workspace across every building your company serves. - [About CondoHQ](https://www.condohq.ai/about): How CondoHQ was built, who it is for, and how to get in touch. - [CondoHQ FAQ](https://www.condohq.ai/faq): The questions boards, managers, and residents ask before a building switches, including Continuum, finance, the app, and how to start. - [Partner API integration guide](https://www.condohq.ai/docs/partner-api): Outbound webhooks, read API authentication, scopes, and the OpenAPI contract for partner integrations. - [Terms of Service](https://www.condohq.ai/legal/terms-of-service): Terms of Service for the CondoHQ platform. - [Privacy Policy](https://www.condohq.ai/legal/privacy-policy): Privacy Policy for the CondoHQ platform. - [Acceptable Use Policy](https://www.condohq.ai/legal/acceptable-use-policy): Acceptable Use Policy for the CondoHQ platform. - [Cookie Policy](https://www.condohq.ai/legal/cookie-policy): Cookie Policy for the CondoHQ platform. - [Partner API Agreement](https://www.condohq.ai/legal/partner-api-agreement): Partner API Agreement for the CondoHQ platform. - [Perks Advertiser Terms](https://www.condohq.ai/legal/perks-advertiser-terms): Perks Advertiser Terms for the CondoHQ platform. - [Perks Customer Terms](https://www.condohq.ai/legal/perks-customer-terms): Perks Customer Terms for the CondoHQ platform.