CondoHQConcierge & security desk
Face the lobby. Not the backlog.
You're often someone's first experience of the building, and that work is critical. You shouldn't be fighting clipboards and group texts while the lobby backs up. CondoHQ keeps visitors, parcels, parking, patrol, incidents, and shift handoff in one desk hub on a tablet, so the front of the building holds together when it gets busy.
You know the shift: a contractor at the door, a resident asking why their guest was turned away, a parcel wall that nobody logged the same way, and the next officer walking in with no idea what happened overnight. That first impression at the desk becomes the story people tell about the whole property.
CondoHQ is built for concierge and security teams who need the lobby to stay steady because the desk actually works. Check someone in, verify parking, log a package, record a patrol round, log an incident, and leave handoff notes the next shift can trust, without leaving the front door to chase answers.
Built for you
What changes when everyone shares one system
When the line waits on you
A visitor is at the door, the phone is ringing, and you're still searching for whether they're approved. Visitors, parking, parcels, incidents, and marketplace pickups live in one desk hub on a tablet, so you finish the task and get back to the lobby.
When the next shift starts blind
Incidents, patrol rounds, and handoff notes shouldn't live in a notebook that stays in someone's locker. Record what happened on shift in CondoHQ so the next officer knows what to watch for before someone calls asking what your shift missed.
When residents test your patience
Someone asks about a guest, a booking, or a bicycle storage pass and expects an instant answer. Suite and roster details, amenities, and building context stay one lookup away, so you answer with confidence instead of saying let me call someone.
Capabilities
Tools that match how you actually work
When the amenity walk finds something
A pool closing check or walk-through shouldn't end on a sticky note. Inspection checklists tie to the building's amenity program, and CondoHQ routes what you flag to the right team automatically, before a resident posts about it in the group chat.
When the desk needs backup now
Smoke smell, flooding, or a fight in the garage can't wait for someone to find the right email thread. See today's open maintenance work and open a service request from the same hub, so escalation is one motion while you keep eyes on the lobby.
When management needs you in the loop
The community calendar is in the same desk hub you use for visitors and parcels, not a separate login tour. When property management needs the front desk aligned on an event or notice, you're in the loop without becoming the building's unofficial IT help desk.
Built for everyone
